Privacy Policy

This privacy statement explains what personal data Multiversesol collects from you and how we use that data.

What Personal Data We Collect

Multiversesol collects data to provide you with direct feedback on our services. You provide some of this data directly, such as when you fill in the Contact Us form, service inquiry forms, project estimation calculators, software demos, and consultation request forms to contact us for support or comment on our articles. We get some data using technologies like cookies and receive error reports or usage data from software running on your device.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the data source. These third-party sources may vary over time, but currently include:

• Service providers help us determine your location based on your IP address so that we can customize certain products to your location.
• Partners with which we offer co-branded services or engage in joint marketing activities.
• Publicly available sources such as open government databases or other data in the public domain.

You have choices about the data we collect. When you are asked to provide personal data, you may decline. But if you choose not to provide data necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback.

The data we collect can include the following:

Name and Contact Data

We collect your first and last name, work email address, phone number, company name, and other similar contact data.

Demographic Data

We collect data about you, such as your Country and preferred language.

Website Data

We collect data about how you interact within the Multiversesol website. For example, we collect:

• Details of visitor behavior patterns, i.e., data about the website sections you visit and how much time you spend there.
• Configuration data. We collect data about the network you use to connect to our website. It includes your IP address.
• Error reports and performance data. We collect data about problems you experience with our services. This data helps us diagnose problems and provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or severity of the problem, details of the software or hardware related to the error, the contents of the files you were using when the error occurred, and data about other software on your device.

Troubleshooting and Help Data

In case Multiversesol is engaged in troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes the contact data, the content of your chats and other communications with Multiversesol, the data about the condition of the machine and the application when the fault occurred and during diagnostics, and the system and registry data about software installations and hardware configurations.

Project and Service-Related Data

When you engage with Multiversesol for software development, IT consulting, or other services, we may collect additional information necessary for project execution, such as:

• Business requirements and specifications.
• System architecture details.
• Existing technology infrastructure information.
• User workflow patterns and preferences.
• Testing data and feedback.
• Deployment environment details.

Please be aware you may communicate personal data we do NOT require, including your payment data, in the description section of a CONTACT-US form. We will not use this information other than storing it on our backup server. Please do not share any personal data you have not requested directly with us.

Our website is not intended for children or private individuals, and we do not knowingly collect data relating to them. Parents can revoke their previous consent choices and review, edit, or request the deletion of their children's personal data.

We may also collect personal data from third parties who have your consent to pass your details to us or from publicly available sources.

Why We Collect Personal Data

Multiversesol collects the data for the following purposes:

• Sending communications, including promotional communications.
• Advertising.
• Analyzing website visitor statistics.
• Technical website troubleshooting.
• Improving website user experience.
• Project scoping and estimation.
• Service delivery and fulfillment.
• Technical support and maintenance.
• Product and service development.
• Quality assurance and testing.
• Client relationship management.

In carrying out these purposes, we intend to inform you about issues you've asked us to, contact you if we need to obtain or provide additional information, ensure our records are correct, and check every now and then that you're happy and satisfied. We don't rent or trade email lists with other organizations and businesses.

However, to enhance privacy, we have built-in technological and procedural safeguards designed to prevent data leaks. For example, in a secure database, we store data we collect from you indirectly or directly, such as your name, email address or phone number, and company name.

We may combine information collected automatically with other data we receive from third-party sources, such as data providers and marketing partners, to create a more complete profile of you. We use this combined profile to communicate with you, including providing personalized advertising and promotional content based on your interests and browsing behavior.

Additionally, you can sign up for email subscriptions and choose whether to receive promotional communications from Multiversesol by email, SMS, physical mail, or telephone.

Software Development and Service Delivery Data Usage

Project Management and Execution

We may process your data to efficiently manage and execute the software development, implementation, or consulting services you have requested.

Custom Software Development

When developing custom software solutions, we may process certain data to ensure the software meets your specific business requirements and functions as intended.

Quality Assurance and Testing

To ensure the quality and functionality of our deliverables, we may process test data, which could include synthetic data or anonymized real data you provided.

Technical Support and Maintenance

If you engage our maintenance and support services, we may process data related to your systems and applications to diagnose issues, implement updates, and provide effective technical support.

Training and Knowledge Transfer

If you request training services, we may process information about your team members' skill levels, learning progress, and specific training needs.

Why We Share Personal Data

We will share your information with our Development Center, which will handle your request. Our Development Center must abide by our data privacy and security requirements and is not allowed to use personal data it receives from us for any purposes other than those specified above. To ensure adequate protection of the personal data you share, all obligations of the Development Center are established in an agreement between Multiversesol and the Development Center.

In addition, we may share certain personal data with:

Service Providers

We may engage third-party companies and individuals to facilitate our services, provide services on our behalf, perform service-related activities, or assist us in analyzing how our services are used. These third parties have access to your data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Partners

When we collaborate with other companies to offer integrated or co-branded services, we may share certain personal data necessary to provide those services.

Compliance with Legal Obligations

We will access, transfer, disclose, and preserve personal data when we have a good faith belief that doing so is necessary to:

• Comply with the applicable law or respond to a valid legal process, including in response to a request from law enforcement or other government agencies.
• We protect our clients, for example, by preventing spam or attempts to defraud users of our services or by helping prevent the loss of life or serious injury to anyone.
• Protect the rights of Multiversesol, including enforcing the terms governing the use of the services.

Suppose third-party agents process personal data on our behalf in a manner inconsistent with the principles contained herein. In that case, we remain liable unless we prove we are not responsible for the event giving rise to the damage.

Please note that some of our website pages include links to third-party products whose privacy practices may differ from Multiversesol. If you provide personal data to any of those parties, your data is governed by their privacy statements.

International Data Transfers

As a global software development company, Multiversesol may transfer, process, and store your data in various countries outside your Country of residence, where our facilities or service providers are located. By using our services or providing us with your data, you consent to transfer information to countries outside your country of residence, which may have data protection rules that are different from those in your country.

We implement appropriate safeguards to ensure that your data remains protected by this Privacy Policy, regardless of where it is processed or stored. These safeguards include contractual terms with our service providers that require them to protect your data to standards similar to those in your jurisdiction.

What Rights You Have

You are entitled to view, amend, or delete the personal information that we hold:

• You may at any time ask what personal data we hold about you and who the recipients of your personal data are.
• You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge.
• You may opt out of any marketing communications that we may send you. This choice does not apply to mandatory service communications.
• You may recall your consent to process your information at any time.
• You may request to erase or update your personal information through our website.

Additional Rights for Specific Jurisdictions

EU/EEA Residents (GDPR)

If you are a resident of the European Union or European Economic Area, you have the right to:

• Request a copy of your data in a structured, commonly used, and machine-readable format.
• Request the restriction on processing your data.
• Object to processing of your data.
• Not be subject to automated decision-making, including profiling, which produces legal effects concerning you.

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information is collected, used, shared, or sold.
• Delete personal information held by businesses.
• Opt-out of the sale of personal information.
• Non-discrimination for exercising your CCPA rights.

Other Jurisdictions

We comply with local data protection laws in all regions where we operate. For information specific to your jurisdiction, please contact our data protection officer.

Cookies & Similar Technologies

Multiversesol uses cookies (small text files placed on your device) and similar technologies to provide online services and help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identify your computer, but it can also contain other information.

When you visit or log into our website, we use cookies and similar technologies to collect certain information about your visit. This includes:

Usage Data

Information about how you use our site, such as pages visited, time spent on pages, and links clicked.

Device Information

Details about the device you use to access our site, including IP address, browser type, and operating system.

Personal Data

If you provide it, we may collect your email address, phone number, or other contact details.

We use cookies and similar technologies for several purposes, including:

Security

We use cookies to detect fraud and abuse of our website and services.

Storing information you provide on a website

When you provide information, we store the data in a cookie to remember the information you have added.

Analytics and Performance

We use cookies to collect information about how visitors use our website, including which pages they visit most often and whether they receive error messages from certain pages.

Personalization

We use cookies to remember your preferences and settings on our website.

Marketing and Advertising

We use cookies to deliver advertisements relevant to your interests.

The main reason we typically set cookies is to gather website statistics.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you take that amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve our site's performance. They help us know which pages are the most and least popular and see how visitors move around the site.

Functionality Cookies

These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.

Targeting Cookies

Our advertising partners may set these cookies through our site. Those companies may use them to build a profile of your interests and show you relevant ads on other sites.

How to Control Cookies

You can switch off cookies in your browser. Most web browsers allow some control of most cookies through the browser settings.

Other Similar Technologies

In addition to standard cookies, we can use similar technologies to store and read data files on your computer. This is typically done to improve speed and performance by storing certain files locally. These technologies include Local Shared Objects (or "Flash cookies").

Notice to End Users

Multiversesol is intended to deliver its services to organizations. Your use of Multiversesol’s website may be subject to your organization's policies, if any. If your organization is administering your use of Multiversesol’s website, please direct your privacy inquiries to your administrator. Multiversesol is not responsible for our client's privacy or security practices, which may differ from those outlined in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, the domain owner (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files.

How We Secure Your Data

We use various security technologies and procedures to help protect your data from unauthorized access, use, or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities. Our security measures include:

Data Encryption

We use industry-standard encryption techniques to protect data transmission and storage.

Access Controls

We implement strict access controls to ensure that only authorized personnel can access personal data.

Regular Security Assessments

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

Employee Training

Our staff receives regular data protection and security training.

Incident Response Plan

We regularly update our incident response procedures to promptly address potential data breaches.

Vendor Security Assessment

We evaluate the security practices of our vendors and partners before engaging with them.

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its security.

For How Long the Data Will Be Stored

Multiversesol retains personal data for as long as necessary to provide the services and the feedback you have requested or for other essential purposes, such as complying with our legal obligations and enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include:

Type of Data

Is the personal data sensitive? If so, a shortened retention time, up to five years, would generally be appropriate.

Legal Obligations

Is Multiversesol subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for litigation.

Business Relationship

We may retain certain information for the duration of our business relationship with you, including maintaining a record of your preferences when you use our services again.

Service Improvement

We may retain certain non-personally identifiable information indefinitely to improve our services and website functionality.

When the retention period expires, personal data is securely deleted by our data management procedures.

How We Change this Privacy Policy

We will update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we will revise the "last updated" date at the top. If there are material changes to the statement, we will notify you by prominently posting a notice.